Refund policy
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Return and Refund PolicyAt Dusky Dimensions, we take pride in crafting high-quality, made-to-order printed wall art and clothing tailored to your specifications. Due to the custom nature of our products, we offer returns, refunds, or replacements only for items that arrive damaged or misprinted. Please review our policy below to understand the process and ensure your satisfaction.Eligibility for Returns, Refunds, or ReplacementsWe accept returns, refunds, or replacements under the following conditions:
- Damaged Items: The product arrives physically damaged (e.g., torn canvas, ripped clothing, or broken frames).
- Misprinted Items: The product does not match the design, color, size, or specifications selected during your order (e.g., incorrect artwork, wrong text, or printing errors).
- You must notify us of any damaged or misprinted items within 30 days of receiving your order.
- Please contact us as soon as possible to report the issue and begin the resolution process.
- Contact Us: Reach out to our customer support team at CustomerService@duskydimensions.store with your order number and a detailed description of the issue.
- Provide Evidence: Submit clear photos or videos showing the damage or misprint. For misprinted items, include details about how the product differs from your order specifications.
- Approval Process: We will review your request within 3-5 business days and provide instructions for next steps.
- Replacement: We will produce and ship a replacement item at no additional cost to you. Replacements are prioritized to ensure timely delivery.
- Refund: If a replacement is not preferred or feasible, we will issue a full refund to your original payment method. Refunds are processed within 5-10 business days after approval.
- For approved returns, we will provide a prepaid shipping label or reimburse reasonable shipping costs to return the item to us.
- Please do not return items without prior approval, as unapproved returns will not be accepted.
- Items damaged due to improper handling or misuse after delivery.
- Custom orders where the customer provided incorrect specifications (e.g., wrong size, design, or personalization details).
- Products that meet the order specifications but do not meet personal expectations.